This aim of this procedure is to ensure all complaints are addressed and dealt with fairly.
Complaint is raised with either the Club Welfare Officer (CWO) or Parent Liaison Officer (PLO). A complaint will not be considered a formal complaint unless raised with one of the two officers above.
The CWO and/or PLO will do their best to resolve the complaint by working with all parties involved. If the complaint is not resolved it will be escalated to the Club Committee.
Complaint is raised with the Club Committee by the CWO and/or PLO. The complaint may also be raised by the person making the complaint if they feel it is not being dealt with adequately by the CWO and/or PLO.
Club Committee will use their wider ranging power to best to resolve the complaint by working with all parties involved. The Club Committee may defer the issue to, or seek council from, the Parent Committee.
The complaint is fully resolved.